Refund policy

Return & Refund Policy

At She Made It Company, all designs are created with intention, skill, and care — which means each project is custom and made just for you. Because of the digital and personalized nature of our work, all sales are final once payment has been made.

No Refunds, Exchanges, or Cancellations

We do not offer refunds or cancellations on any digital designs, brand materials, or templates — including but not limited to logos, flyers, websites, or branding packages. Once a project starts or files are delivered, no refunds will be issued.

However, we get it — things happen! If there’s an issue with your order, we’ll always do our best to make it right through the revision process or by addressing concerns directly. Communication is key, so please reach out before placing an order if you have any questions about what’s included.

Revisions

Each service includes a set number of revisions as outlined in your package or contract. Additional revisions outside of what’s included will require an additional fee.

File Issues or Errors

If you notice a technical issue or file error on our end (like a broken link or incorrect export), we’ll happily fix it at no additional cost. Please notify us within 3 business days of receiving your final files.

Third-Party Issues

We’re not responsible for printing errors, file color discrepancies, or quality issues that occur after the files are delivered or once uploaded to third-party platforms (such as printers, website hosts, or social media apps).

Digital Downloads

All digital templates, resources, and instant downloads are non-refundable due to immediate file access. Please double-check your selections before purchase.

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Questions?
We’re here to help!
If you have any concerns before or after purchase, contact us at shemadeitcompany@gmail.com — we’ll do our best to assist you.